Duke University Health System and Moab’s Rapid Response to Supply Chain Crisis
Setting
It was the Friday before Christmas, and a major academic medical center in North Carolina was stirring. This hospital urgently contacted Moab Healthcare for Supply Chain Technicians due to a shortage of over 20 full-time employees. They sought travel staff with logistics expertise to support their Supply Chain and Operating Room Departments. Moab swiftly mobilized resources to ensure the facility could maintain operations and provide quality care during this challenging period. This collaboration highlighted the importance of flexibility and responsiveness in healthcare staffing, especially during peak times.
Solution
After consulting with the client, Moab concluded that Sterile Processing Technicians could handle the tasks effectively. The skilled personnel were sourced over the weekend before Christmas. Despite the tight timeline, over 15 starts with an average of 9 years of experience were placed before the holiday season ended. This achievement showcased team dedication and efficiency, guaranteeing smooth facility operations during a critical period. It highlighted the importance of flexibility and resourcefulness in healthcare staffing, especially during peak times, and reinforced Moab’s commitment to exceptional client support.
The Results
In recent months, Moab’s staff have significantly supported the permanent team by stabilizing distribution, reducing workload, covering shifts, and aiding during floods. They adapted to changing conditions, supported long-term facility goals, and contributed to a major hospital conversion project. They also facilitated comprehensive training, enhanced communication channels, and implemented new protocols, thereby securing the facility’s seamless operation and future readiness.
