Forming Quality Relationships with Hospital Leadership

By Brian M. Reynolds CRMST, CRCST, CIS, CER, CHL

When going into a new healthcare organization you always want to give yourself time to get to know the facility and find out what works, and what has not been working before you start making any changes. You want to confirm policies are in place and currently based upon regulatory requirements and best practice guidelines. Additionally, you need to ensure staff personnel is familiar with the policies and protocols; in-order to carry out their daily assigned task for effective efficiency.

In a new management role, meeting Hospital Leadership is essential, as it is imperative to establish a firm footing with their expectations, visions, and responsibilities to meet the organization’s goals and mission for sustainability.  Likewise, the meeting will give you the opportunity to interview the leadership as well; hence, ascertaining, facts about their pain points and needs for process improvement within the department.  It gives you the ability to envision the directional goals for departmental growth according to Hospital Leadership. Additionally, the meeting with leadership will assist you in gathering helpful information to set a firm departmental foundation for overcoming challenges that could potentially arise during the implementation process as the new manager.

Always ensure you communicate directly to your Upper Management/Hospital Leadership on process changes and guidelines that your department must follow. Most of the information that you need to be successful is already available, so no need to recreate the wheel. There are standards, guidelines, and sample templates in circulation for utilization within the healthcare and surgical industry.   Take the time to research for evidence-based practice literature that affects your hospital department and utilize the available resources that are applicable and support your daily assigned task/duties.

The Sterile Processing Department is the hub of hospital organizations and in order to operate efficiently, planning must take place; hence, conduct Daily Huddles for SPD to determine what surgical instrumentation/sets are needed for cases. You ask the question about case volumes and assist with getting the items needed for cases. This may require you to send them a list of needed items to be most successful. Make sure key stakeholders are available when gathering the information; therefore, a clear and concise plan is implemented and orchestrated for compliance.

In preparation for your interview meeting with Hospital Leadership/Management officials, ask questions to verify your goals are in alignment with theirs and vice versa.  Remember this is the opportunity for you to interview them as well! Questions for consideration may be: Are their hospital goals/expectations realistic? Does the demand meet industry standards? Are they in line with regulatory requirements and industry standards? What did their last accreditation survey reveal? Were there any process improvements required and were the improvements done?

Most importantly, you want to know and have the support of Hospital Leadership, as they are instrumental and pivotal to ensuring a successful Sterile Processing Department!

Moab Healthcare provides SPD Staffing, Interim Management, Consulting, and Education.  We offer top industry leaders with vast experience in running day-to-day Sterile Processing operations, as well as making recommendations for process improvement.

Contact us at hello@moabhealthcare.com or 1-833-SPD-TECH

Brian M. Reynolds CRMST, CRCST, CIS, CER, CHL

 

 

 



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      September 23, 2021

      Forming Quality Relationships with Hospital Leadership

      Starting a job in Central Sterile Services (Sterile Processing), let alone healthcare, is a process!
      May 14, 2021
      SPD

      SPD Cultural Onboarding: The Edge Your Department is Missing

      Starting a job in Central Sterile Services (Sterile Processing), let alone healthcare, is a process!
      May 14, 2021

      Disposable Blue wrap. This year’s toilet paper!

      In 2020 we faced shortages in PPE, supplies and toilet paper due to the Covid 19 epidemic.
      May 14, 2021

      What are MSP’s and do they matter to your SPD staffing?

      Many clinicians are likely asking what is a MSP?  MSPs aka Managed Service Providers are companies
      November 7, 2020

      5 Fun Facts About Sterile Processing

      Sterile Processing Departments are often called the “Heart of the Hospital.” SPD is the area in a hospital or surgery center where cleaning and sterilization[..]
      September 17, 2020

      SPD Challenges: Unprocessed Trays at 0700 The Dirty Truth

      If you have managed SPD, you know the drill: Monday morning, dirty trays are at a minimum and things are generally “caught up”. Each day thereafter, the quantity of dirty
      August 21, 2020

      4 Strategies to Improve OR-Sterile Processing Department Teamwork & Culture

      I cannot think of any two departments in healthcare that depend on each other and require teamwork more than the Operating Room and Sterile Processing Departments. So why is it so common to see an “us versus them” mentality?
      May 20, 2020

      Improving the Sterile Processing Department

      Not that long ago, Healthcare organizations were reluctant to “invest” in their Sterile Processing Departments. Critical infrastructure and human capital needs were tabled while funding was being utilized [..]
      May 12, 2020

      Elective Surgery Will Resume: Is Your SPD Ready?

      As Perioperative Healthcare Leaders, we can all agree that these are unprecedented times. Staffing and supply resources have rightfully been diverted to care of COVID 19 patients.
      December 5, 2019

      The Patient Safety & Decontamination Relationship

      Where does the decontamination process begin in sterile processing? First, we have to understand what decontamination is and how important decontamination is to the patient …
      October 15, 2019

      SPD Employee Appreciation & Retention Relationship

      This week begins the International Sterile Processing Professionals Appreciation Week. Take time this week to personally appreciate each of your professionals in Sterile Processing.
      September 16, 2019

      Impact of Sterile Processing in Hospitals

      Sterile processing has a direct and significant effect on surgeon satisfaction, risk, patient safety, revenue, and cost. Disruptions in sterile processing or improper sterilization …